Frequently Asked Questions
Everything you need to know about shopping with Rutvi.
What are your shipping timelines?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
Do you offer international shipping?
Currently, Rutvi ships to select countries. Please enter your address at checkout to see if shipping is available to your region.
How do I contact customer support?
Our team is here to help! You can reach us via the contact form on our website or by emailing [email protected].